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Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
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Why do we sell Hoka at such a great price?All products in this store are sold directly by the manufacturer. For excess inventory, we will deal with it at the most favorable discount.
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Are these authentic Hoka shoes?The shoes we sell are identical to those sold on the Hoka official website and come from the same factory. After placing your order and receiving your shoes, you can visit your local Hoka store for verification. If you find any of your shoes to be counterfeit, please contact us and we will provide you with triple compensation!
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Do I need to create an account to place an order?You don't need to set up an account to place an order. However, creating an account will allow you to store shipping information, view your order history, and view warranty information for your products. Additional features will be added to the account page in the near future.
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How long will it take for me to receive my order?This depends on your location. Orders processed here take 15-20 business days to arrive.
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What is your return policy?All products purchased from our website can be returned within 30 days of purchase for a full refund, no questions asked.
Our customer support is available monday to friday: 8am-8:30pm.
Average answer time: 24h
